Account & data deletion

01. Send a deletion request

In mobile builds with the dedicated deletion option, open Account & security, choose Delete account, and confirm the deletion request. You do not need to start a support conversation. Older builds can use Support → Privacy → Request account deletion. Requests are processed manually; submitting one does not immediately delete the account. The email route below works without signing in.

1. Identify your ExamLark account

   Where possible, email us from the address registered with ExamLark. Include your account email address, the name of the exam app you use and your sign-in method (for example, Facebook).

2. Tell us what you want deleted

   State whether you want to close the entire account and delete its associated personal information, or only remove particular data or a provider connection. For a Facebook-data request, say that you used Facebook Login.

3. Check your email for our reply

   If you cannot access the registered address, explain that in your request. We may ask for limited additional information to verify ownership before taking action.

Keep your credentials private. Do not include your password, one-time codes, access tokens or full payment-card details. We do not need your Facebook password to handle a request.

02. What happens next

We review your request, verify ownership where necessary, and confirm the scope before deleting the relevant records. Removing the only sign-in method can prevent further access, so tell us if you want to keep the account using another available method.

The ExamLark team processes complete-account deletion requests within 30 days, or one calendar month if earlier. We will confirm completion and explain any information we must retain. If ownership verification, a lawful exception or an extension is necessary, we will explain what is needed and the expected completion date within that period. You do not need to start a separate support conversation after confirming deletion in the app.

For a status update, reply to the same email conversation. Sending a request or opening the email link does not itself delete your account.

03. What the request covers

An entire-account deletion request covers personal information associated with the account in ExamLark’s live systems, subject to any applicable retention requirement. This includes:

• Your account profile, email address, stored password hash where applicable, and active application sessions.
• Linked social sign-in information, including Facebook-related identity information and the associated authentication records handled through Supabase.
• Account-linked content access records, trials, free allocations and download grants.
• Support, subscription and billing-verification information where it is no longer needed and no retention exception applies.

Some records may need to be retained for legal obligations, transaction disputes, fraud prevention or security. Where that applies, we will explain the categories and reason. Backup copies may remain until their applicable rotation removes them. We cannot promise immediate erasure from every backup.

Account deletion removes the account’s ability to sign in and obtain new content. It does not erase your Facebook, Apple, Google or Microsoft account, or records those companies independently maintain. It also cannot remotely wipe an offline device.

If you used Sign in with Apple, we remove the linked ExamLark authentication records as part of account deletion. If we cannot revoke the Apple connection automatically, our completion message will include Apple’s instructions to stop using Sign in with Apple for ExamLark. This separate connection-removal step does not delay deletion of your ExamLark account.

04. Remove Facebook access

You can separately disconnect ExamLark from Facebook:

1. Open Facebook and go to Settings & privacy → Settings.
2. Find Apps and websites. Menu names and placement may vary by device.
3. Select ExamLark, choose Remove and confirm.

Open Facebook’s Apps and websites settings ↗

Removing Facebook access does not delete your ExamLark account or information already held by ExamLark. Send the request described above if you want that information deleted. If Facebook is your only sign-in method, disconnecting it can prevent you from signing in.

05. Manage subscriptions separately

Deleting your ExamLark account does not automatically cancel a subscription or issue a refund. For Apple App Store or Google Play purchases, cancel renewal in the relevant store. For a website or direct Android subscription billed through Stripe, contact billing@examlark.com to request cancellation or review the billing portal if available in your account. See our subscriptions and refunds guidance.

• Manage Apple subscriptions ↗
• Manage Google Play subscriptions ↗

Store transaction records are governed by the store’s own retention requirements. Tell us about an unresolved purchase issue when you contact us so it can be considered alongside your deletion request.

06. Remove information from your device

Downloaded content, answers, bookmarks and study progress may remain in the app’s offline storage after a server-side deletion. Signing out alone does not necessarily remove that information.

• Android: use your device’s app settings to clear ExamLark’s storage/data, and uninstall the relevant exam app if you no longer need it.
• iPhone or iPad: delete the relevant exam app rather than offloading it; offloading can preserve app data.
• Web browser: sign out and clear ExamLark’s cookies and site storage if you want to remove local browser information.

Repeat this for each device and ExamLark exam app you use. Your operating system or cloud backup service may keep separate copies; review its backup settings as well. Clearing or uninstalling the app does not send an account-deletion request.

Read the full privacy policy →